Information about order processing, shipping and delivery.

<h3 id="order-processing-and-shipping"><strong>Order Processing and Shipping</strong></h3><p>Please allow 1-2 business days for order processing. Expedited shipping orders will ship the same business day if placed before noon Pacific time.</p><p><br></p><h3 id="i-placed-my-order-on-a-weekend-and-chose-expedited-shipping-when-will-my-order-ship"><strong>I placed my order on a weekend and chose expedited shipping. When will my order ship?</strong></h3><p>Your order will ship on the next business day (M-F, excluding holidays).</p><p><br></p><h3 id="can-i-change-or-cancel-my-order-after-i-placed-it"><strong>Can I change or cancel my order after I placed it?</strong></h3><p>Please email <a href="mailto:support@buttercloth.com">support@buttercloth.com</a> with your order number and change or cancellation request. We will do our best to respond and resolve your request as soon as possible. Due to volume and time differences, we cannot guarantee your request will be applied prior to fulfillment.</p><p><br></p><h3 id="where-is-your-warehouse-located"><strong>Where is your warehouse located?</strong></h3><p>Your order will be shipped from our Southern California warehouse.</p><p><br></p><h3 id="what-are-my-available-shipping-options"><strong>What are my available shipping options?</strong></h3><p>All available shipping options can be viewed <a href="https://buttercloth.com/pages/shipping-information"><u>here.</u></a></p><p><br></p><h3 id="digital-gift-card"><strong>Digital Gift Card</strong></h3><p>Buttercloth digital cards can be purchased <a href="https://buttercloth.com/products/gift-card-1"><u>here.</u></a> After completing your order, you will receive an email with the e-gift card enclosed. Simply forward the e-gift card email to the recipient for redemption.</p><p><br></p>

Order Processing & Shipping

Information about domestic returns and exchanges.

<h3 id="what-is-your-return-policy"><strong>What is your return policy?</strong></h3><p>Buttercloth accepts returns or exchanges within 30 days, of unworn, unused, (try on is OK), unwashed, undamaged, or defective merchandise.* Returns / Exchanges must include all packaging components and the original hang tag attached to the garment.&#xA0;</p><p id="isPasted"><strong>Van Gogh limited edition styles are eligible for exchange only.</strong></p><p>Should you need to exchange your order, please retain all of your packaging and reach out to our customer service team directly for assistance. For the quickest response, reach us by email: <a data-fr-linked="true" href="mailto:support@buttercloth.com" id="isPasted">support@buttercloth.com</a> | &#xA0;Phone: 800-203-2650</p><p><strong><em>What is not eligible for return or exchange?</em></strong></p><ul><li>Items worn, used, washed, or damaged.</li><li>Items with the hang tag cut or removed.</li><li>Items marked &#x201C;Final Sale&#x201D;</li><li>Underwear / Socks</li><li>Gift Boxes</li></ul><p>Shipping and Shipping Insurance charges are non-refundable.</p><p><br></p><h3 id="do-you-offer-free-shipping-on-returnsexchanges-on-us-orders"><strong>Do you offer free shipping on returns/exchanges on US orders?&#xA0;</strong></h3><p>Yes, we offer free shipping on returns in the US.</p><p><br></p><h3 id="how-do-i-returnexchange-my-us-order"><strong>How do I return/exchange my US order?</strong></h3><p>Please visit our <a href="https://returns.buttercloth.com/#/"><u>return portal</u></a> to generate your return or exchange.</p><p><br></p><h3 id="how-can-i-returnexchange-a-gift"><strong>How can I return/exchange a gift?</strong></h3><p>Please visit our <a href="https://returns.buttercloth.com/#/"><u>return portal</u></a> to generate your return or exchange.</p><p><br></p><h3 id="do-you-offer-even-exchanges"><strong>Do you offer even exchanges?</strong></h3><p>Yes! We offer even exchanges for the same styles in a different size. If exchanging for a different style, there may be a price difference incurred.</p><p><br></p><h3 id="what-if-the-items-are-damaged-or-defective"><strong>What if the item(s) are damaged or defective?</strong></h3><p>If your Buttercloth items arrive damaged or defective, email us at <a href="mailto:support@buttercloth.com">support@buttercloth.com</a> and we&#x2019;ll make it right.</p><p><br></p><h3 id="i-used-a-promo-code-on-my-original-order-can-i-apply-the-same-promo-code-to-my-exchange-order"><strong>I used a promo code on my original order. Can I apply the same promo code to my exchange order?</strong></h3><p>Promo codes are one-time use. You may use any current active promo code at the time of your exchange order. We offer even exchange for the same style in a different size. If choosing a different style, there may be a price difference incurred. Need more help? Reach us at <a href="mailto:support@buttercloth.com">support@buttercloth.com</a> for further assistance.</p><p><br></p><h3 id="when-will-my-exchange-order-ship"><strong>When will my exchange order ship?</strong></h3><p>Once your return shipment is in possession of USPS and the label is scanned, your exchange order will ship within 24-48 hours.</p><p><br></p><h3 id="when-will-my-return-be-processed"><strong>When will my return be processed?</strong></h3><p>Once your return shipment is in possession of USPS, the package will arrive at our facility in 2-3 weeks. Within 48 hours of receipt, your return will be processed and a refund issued to the original form of payment or store credit (as applicable).</p><p><br></p><h3 id="when-will-the-refund-show-on-my-original-form-of-payment"><strong>When will the refund show on my original form of payment?</strong></h3><p>The refund will show on your statement within 5-10 business days of return processing.</p>

US Returns and Exchanges

Information about international returns and exchanges.

<h3 id="what-is-your-return-policy"><strong>What is your return policy?</strong></h3><p>Buttercloth accepts returns or exchanges within 30 days, of unworn, unused, (try on is OK), unwashed, undamaged, or defective merchandise.* Returns / Exchanges must include all packaging components and the original hang tag attached to the garment.&#xA0;</p><p id="isPasted"><strong>Van Gogh limited edition styles are eligible for exchange only.</strong></p><p>Should you need to exchange your order, please retain all of your packaging and reach out to our customer service team directly for assistance. For the quickest response, reach us by email: <a data-fr-linked="true" href="mailto:support@buttercloth.com">support@buttercloth.com</a> | &#xA0;Phone: 800-203-2650</p><p><strong><em>What is not eligible for return or exchange?</em></strong></p><ul><li>Items worn, used, washed, or damaged.</li><li>Items with the hang tag cut or removed.</li><li>Items marked &#x201C;Final Sale&#x201D;</li><li>Underwear / Socks</li><li>Gift Boxes</li></ul><p>Shipping and Shipping Insurance charges are non-refundable.</p><p><br></p><h3 id="do-you-offer-free-shipping-on-returnsexchanges"><strong>Do you offer free shipping on returns/exchanges?</strong></h3><p>We do not offer complimentary shipping of returns or exchanges for international orders.</p><p><br></p><h3 id="how-do-i-return-my-international-order"><strong>How do I return my international order?</strong></h3><p>Please visit our <a href="https://web.global-e.com/Returns/Portal/mynx6" rel="noopener noreferrer" target="_blank"><u>return portal</u></a> to generate your return.</p><p><br></p><h3 id="how-do-i-exchange-my-international-order"><strong>How do I exchange my international order?</strong></h3><p>Please visit our <a href="https://web.global-e.com/Returns/Portal/mynx6" rel="noopener noreferrer" target="_blank"><u>return portal</u></a> to generate a return. Please email support@buttercloth.com with the details of your return, along with the style/size you wish to exchange. We will then reserve your preferred selection.</p><p><br></p><h3 id="when-will-my-exchange-order-ship"><strong>When will my exchange order ship?</strong></h3><p>We will ship your exchange order within 24-48 hours upon receipt of your returned package.</p><p><br></p><h3 id="when-will-my-return-be-processed"><strong>When will my return be processed?</strong></h3><p>Within 24-48 hours of receiving your returned package, your return will be processed and a refund issued to the original form of payment or store credit (as applicable).</p><p><br></p><h3 id="when-will-the-refund-show-on-my-original-form-of-payment"><strong>When will the refund show on my original form of payment?</strong></h3><p>The refund will show on your statement within 5-10 business days of return processing.</p><p><br></p><h3 id="what-if-the-items-are-damaged-or-defective"><strong>What if the item(s) are damaged or defective?</strong></h3><p>If your Buttercloth items arrive damaged or defective, email us at <a href="mailto:support@buttercloth.com">support@buttercloth.com</a> and we&#x2019;ll make it right.</p>

International Returns and Exchanges

<h3 id="what-forms-of-payment-do-you-accept-for-us-orders-"><strong>What forms of payment do you accept for US orders? </strong></h3><p>We accept Visa, Amex, MasterCard, Discover, Amazon Pay, PayPal, Google Pay, Venmo, Shop Pay, Klarna, &amp; Buttercloth e-gift cards. </p><p><br></p>
<h3 id="what-forms-of-payment-do-you-accept-for-international-orders"><strong>What forms of payment do you accept for International orders?</strong></h3><p>Payment options for international orders vary by country. Please see your available payment options at checkout.</p><p><br></p>

Payment Options

Information about promotions and gift cards.

<h3 id="how-to-apply-a-promo-code-to-my-order"><strong>How to apply a promo code to my order?</strong></h3><p>Enter your promo code in the cart, at the beginning of checkout. Limit one promo code per order.</p><p><br></p><h3 id="discount--promotion-details"><strong>Discount &amp; Promotion Details</strong></h3><p>Offers may not be combined with any other sale, promotion, discount, code, coupon, and/or offer, however, you may use the largest discount available to maximize your savings.&#xA0;</p><p>All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, gift cards, gift certificates, taxes or shipping, and processing charges. Consumers must pay applicable sales tax.&#xA0;</p><p>Buttercloth reserves the right to end or modify any promotion at any time. Other restrictions may apply.</p><p>Limit One Promo Code Per Order</p><p><br></p><h3 id="sale-price-adjustment-policy"><strong>Sale Price Adjustment Policy</strong></h3><p>In the event an item goes on sale within 24 hours of purchase: we will gladly credit you the difference between your purchase price, and the listed sale price.</p><p><strong><em>What is&#xA0;</em></strong><strong><em>not</em></strong><strong><em>&#xA0;eligible for a price adjustment?&#xA0;</em></strong></p><ul><li>Orders outside of the 24hrs window&#xA0;</li><li>Orders with a promo/discount code applied</li></ul>

Ordering

Order Processing & Shipping

US Returns and Exchanges

International Returns and Exchanges

Payment Options

Promotions & Discounts